Returns & Refund Policy
Crystal Salt Cave – Returns & Refunds
We want you to be satisfied with every purchase. If you are not happy with your order, please review the policy below.
Return Conditions
To qualify for a return:
- Items must be unused
- Items must be in original packaging
- Items must be in resalable condition
- Proof of purchase must be provided
Non-returnable Items
Due to health and hygiene reasons, we cannot accept returns of:
- Opened cosmetic products
- Opened food or natural health products (including honey, propolis, bee pollen or royal jelly)
- Gift cards
Faulty or Incorrect Products
If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.
Customers have the right to a repair, replacement or refund for faulty goods under the Consumer Rights Act 2015.
Refunds
Refunds will be processed within 14 days of receiving the returned goods and issued to the original payment method.
Return Shipping
Customers are responsible for return shipping costs, unless the product is faulty or incorrect.
Need Help?
If you have any questions about our returns policy or need assistance with a return, please contact us.
info@crystalsaltcave.uk