Terms & Conditions

1. Who we are and how to contact us

The business is Crystal Salt Cave Ltd (company number 15754351), registered in England and Wales. Registered office and customer address: 113 Shenley Road, Borehamwood, WD6 1AG, United Kingdom. Email info@crystalsaltcave.uk; phone 07404 404200.

2. Offers, prices and orders

The offer page or checkout will state what is included, the price, any delivery charge, and any important limits. Prices are shown in pounds sterling. Please check your order before paying. A contract is formed when the relevant checkout confirms your order. If a genuine pricing or description error is found before then, we will contact you so you can proceed at the corrected details or cancel without charge.

Payments for bookings, memberships and gift cards are currently handled through our external Wix checkout. Follow the payment provider's instructions and privacy information there. We do not receive or store your full payment-card number.

3. Sessions and bookings

A standard salt therapy session lasts 50 minutes unless the offer says otherwise. Sessions must be booked in advance and are subject to available times. Rooms are shared unless a private session is specifically shown and booked. A booking does not guarantee a particular room or time beyond the confirmation you receive.

Please arrive on time. If you arrive late, your session may be shorter so the next booking is not delayed. For a cancellation or rearrangement, use the contact details above as soon as possible. Any booking-specific cancellation deadline or fee will be shown before you confirm; a fee will be proportionate to the loss reasonably caused and will not remove your statutory rights. If a session is missed, any loss of that session or charge applies only where the relevant consequence was clearly shown before booking.

If we cancel or materially change a confirmed session, we will contact you to arrange a suitable alternative or refund the part of the price for the service we cannot provide. Your statutory remedies remain available.

4. Prepaid session memberships

A membership is a prepaid package of sessions, not a recurring subscription. It includes only the number of sessions, room type and attendees stated on its offer and purchase confirmation. Unless the confirmation gives another date, it is valid for 12 months from purchase. Sessions must be booked and used by the expiry date shown; unused sessions then expire and are not carried forward, except where we agree an extension or the law requires a different remedy.

• An adult or Senior/Student package is for its named holder and the Adult Room. A single-person package cannot be shared or transferred.
• A Family Room package covers only the number of people and entries specified in that package. Book each attendee as the booking system requires; additional people need a separately paid entry or another valid package.
• Children aged 12 or under must be supervised by a responsible accompanying adult throughout the visit. The adult remains responsible for the child.
• Senior pricing is for people aged 65 or over. Student pricing requires valid student ID. We may ask for reasonable proof of eligibility.

There is no automatic renewal or recurring charge. If you cannot use a package because of illness or exceptional circumstances, contact us before it expires; we will consider a reasonable extension request individually. This does not guarantee an extension and does not limit legal rights.

5. Gift cards

Unless a gift card expressly states otherwise at the time of purchase, it does not expire. It can be redeemed for the Crystal Salt Cave services described with it, subject to booking availability. If the purchase price is higher than the remaining balance, the difference is payable; any unused balance remains available. Gift cards cannot be exchanged for cash, except where required by law. Keep the code safe and contact us promptly if it is lost or used without permission; we will check our records and help where reasonably possible. Gift cards do not replace any rights you have to cancel a distance purchase or claim for a faulty or misdescribed service.

6. Events and shop products

Event listings and checkout state the date, venue, price and what a ticket includes. If we cancel an event, we will offer a suitable alternative date or refund the ticket price. Any customer cancellation terms will be displayed before purchase. Product descriptions, delivery costs and estimated delivery times are shown on the product and checkout pages. Our returns and refunds and shipping pages explain the process; they do not limit your statutory rights for goods that are faulty, not as described or otherwise fail to meet legal standards.

7. Health and wellbeing information

Salt therapy is offered as a complementary wellbeing experience. It is not medical care and is not intended to diagnose, treat, cure or prevent a medical condition, or replace advice, treatment or medication from a qualified health professional. Website descriptions of possible benefits are general information, not a guarantee of results. If you have a health concern, are pregnant, or are unsure whether a session is appropriate for you or a child, ask a qualified health professional before booking. Do not stop or change prescribed treatment because of information from us.

Please tell us before your visit about any access or safety needs relevant to your session. We will discuss reasonable arrangements with you. We may pause or refuse entry where reasonably necessary to protect the health or safety of you, other visitors or staff, and will explain the reason. This does not exclude our duty to act lawfully or to consider reasonable adjustments.

8. Visiting the cave

Please follow staff instructions, treat other visitors respectfully and take reasonable care of the premises and property. We may end a visit if someone's conduct creates a material safety risk or seriously disrupts others. Where we end a paid visit without providing the service, we will consider an appropriate refund in light of the circumstances and applicable law.

9. Your legal rights and our responsibility

We provide services with reasonable care and skill and goods must meet the standards required by law. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. If we are responsible for a loss, we are responsible for loss that was a foreseeable result of our breach or negligence; nothing here affects any remedy the law gives you.

10. Changes, availability and complaints

We may update these terms for future purchases. The version in force when you buy applies to that purchase; we will not use a later change to take away rights already agreed. If circumstances outside our reasonable control affect a service, we will contact you and discuss a rearrangement or refund where appropriate. For a complaint, email us at the address above with your booking or order reference and what happened so we can look into it.

11. Using this website and applicable law

Please use the website lawfully and do not interfere with its operation or copy its content for commercial use without permission. We aim to keep information up to date but correct errors when identified. These terms are governed by the law of England and Wales. If you are a consumer living elsewhere in the UK, you keep any mandatory protections available under the law where you live.

12. Privacy Notice

Our separate Privacy Policy explains how we use personal information and how to exercise your data protection rights.